Read Me First
Be sure to read first or you'll miss important information.
Lexxi
Last Update 2 jaar geleden
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Self Support/Troubleshooting:
(see how to get support below)
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Scheduled Reboots are performed on the 15th of each month. The date may be a day before or a day after if the 15th lands on a holiday, we will post that at https://news.hostcrate.stream/server-maintenance-schedule/
As of January 1st, 2023: Premium Support is now INCLUDED in all of our plans so I will personally turn on your stream for you immediately after reboots so you don’t have to worry about it. It also includes any unscheduled maintenance as well.
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Stream not working??
STOP! Before you contact support please be sure to log into your control panel and restart your stream!
This is usually the #1 problem if I didn't turn the stream to on when creating the account.
How To Restart Your Stream:
Use the Control Panel URL, username and password to log in and restart your stream.
Do NOT copy and paste the Username and Password! It IS case sensitive which means "A" does NOT equal "a". Failure to login correctly 3 times will result in an IP ban.
If this happens you must will have to wait it out as there is no admin option to whitelist IP's currently. It is a feature that has been requested though.
Image of what to look for when you log in:
Video On how to Start/Stop your stream:
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Support Covers:
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Though we pride ourselves on great customer support please remember that there are certain things that are not a part of support. This is primarily because we are just the provider of the stream and we cannot provide support for 3rd party products because we didn't create the products. You'll need to contact the support staff for those products.
Support included in a stream purchase only covers actual issues with the servers that effect everyone, actual issues with your stream itself not working that can't be fixed by the user/renter and needs an admin to fix, control panel password issues, etc. Sometimes our staff might be kind in helping with software setup issues but it is not a requirement or an expectation that they must help you with.
This is a small part of our TOS which we recommend reading.
A few examples of what support does not cover:
1) We do not teach you how to DJ nor do we give you the tools like software/music.
We are just a service provider you use to stream with.
2) Giving you DJ software - We do not sell a software package for our streams.
Need Software? Try free software like Mixxx, BUTT or Winamp, etc.
3) Helping you set-up/install your DJ software (Sam Broadcaster, Virtual DJ, Nicecast, BUTT, Mixxx, Winamp, etc)
There are lots of online tutorials and youtube videos to help with setting these types of software
4) Shoutcast Boards
Please contact the creator of your board to get help with their product. We didn't create them so we do not provide support for them.
We can, however, recommend Daffy's Gadgetmania shoutcast boards as they provide timely support of their products. Their marketplace store URL: https://marketplace.secondlife.com/stores/27088
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How to get support:
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We are here to help you when you need support for you stream. BUT we cannot help you unless you reach out through any of the support channels we have available to you so please never hesitate in contacting us :)
1: You can leave us a support ticket making sure we receive your message as we all know SL tends to cap our IMs & Notecards. Just go to https://chat.hostcrate.stream to chat or leave a message if we are offline. We will reply within 24 hours (typically sooner). Keep in mind we take the weekends and holidays off most of the time but don't hesitate to leave us a message and we will reply as soon as possible (usually next business day). IMPORTANT: Leaving us a message creates a ticket so please be sure to leave your SL Avatar Name (not a display name!!) in the name field and a proper email so we can reach out to you. Not doing so will result in not getting a reply because we don't know who you are or how to contact you back.
2: Go to the office & slap one of the staff's online status board if we're online http://maps.secondlife.com/secondlife/Midnight%20Cove/50/19/23
3: Send a direct IM and/or notecard to any of the staff members. We suggest if you don't receive a message from us within 24 hours, try again as we may not have received it! We *NEVER* ignore our customers - We simply didn't receive your message so please please try again. https://news.hostcrate.stream/officialstaff/
4: Use the Hostcrate.com group for support. Other customers are always pretty helpful if they are free or just to check to see if any staff is online. Contact LustyLexxi Larimore to get an invite.
5: Send a message to our facebook page: https://www.facebook.com/Hostcrate - This option takes longer as the inbox isn't checked as often as other methods.
6: Send a message via our Discord. Go to the office to click to get an invite to our discord group. It is on the back wall where the reception desk is :)
Alternatively, you can send an email directly to the owner at [email protected]. Please include your SL username, NO display names.
Oh, GOOD! You made it to the end of reading this! IM LustyLexxi Larimore directly to get a free week for just following instructions ;) THANK YOU!
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Our OFFICIAL Facebook Page - Be sure to leave us comments & like us!
https://www.facebook.com/Hostcrate
Terms of Service - This is an important thing to read :)
You can obtain the *most updated* version at our office.